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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I was again impressed with the efficiency and competence of the staff. That certainly relieves anxiety and with their kindness made for a positive experience."

"The facility was first class from calling to remind me of the appointment to the procedure to calling the day after to check on me. I was so impressed with the friendliness and respect I was shown."

"I have had several endoscopes and colonoscopies at this facility. Each experience was handled very well. The staff was extremely knowledgeable, and seemed very skilled at their portion of the experience. Overall, this facility provides the best possible experience!"



"I have been at this facility many times for myself and family members and we have always had a great experience because of the kindness and care we have received at River Oaks Endoscopy. I saw a couple of familiar faces and that helped put me at ease."

"The most pleasant personnel I've had. Hate this procedure but they made experience as relaxing as possible. "

"It was pleasant, the doctors and nurses were attentive and informative to me. The entire process was relatively quick, no long waiting at any station, which makes me think that you respect my time constraints as well as your own."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.